Refund and Returns Policy

‌Effective Date: September 20, 2026‌

This Refund and Returns Policy is issued by GROUPE TOPIDEA, located at Acajou, Résidence Varinia, Bât C, Appt 29, 97232 Le Lamentin, France. For all policy-related inquiries, you may reach out to us via email at reel@groupetopidea.com, call us at +596 596427746, or visit our official e-commerce platform GROUPE TOPIDEA for latest updates. This policy applies to all storage and organization products purchased from our website, covering all categories including desktop cabinets, luggage bags, underbed storage boxes and all other home tidy tools we offer, to ensure a fair, transparent shopping experience for every customer. We explicitly clarify from the very start that ‌no pure “refund only” request is acceptable under any valid scenario, all eligible claims must follow the return-and-refund process that requires you to send the purchased items back to our designated warehouse address first‌.

1. Eligibility for Return

You are eligible to submit a return application within 30 calendar days after you sign for receipt of the ordered product, only if the product you received is with manufacturing defects, damaged during logistics transportation, or significantly inconsistent with the product description displayed on our official product page. The product must be kept in original unused condition, with all original packaging, tags, accessories and attached manuals intact, and no man-made damage, stain, modification or secondary use traces are allowed. Customized products made per your personal exclusive requirements and products marked “final sale” on their product pages are not eligible for return.

‌Important Restatement: No Refund-Only Claims Allowed‌
We strictly prohibit any “refund only” application that you do not return the physical product to us. You are not allowed to keep the purchased item and apply for a full or partial refund without returning it. Even if there is minor damage or tiny defect on the product, we will not approve any application that you claim to retain the product while getting a cash refund as compensation. All valid post-sales claims can only be processed after you send the items back to our return address and our quality inspection team confirms the returned product meets the return eligibility requirements.

2. Step-by-Step Return Process

1. Submit your return application via our order management page on the website, and upload clear photos or short videos that prove the product defect, damage or description inconsistency. Our after-sales team will review your application within 48 working hours, and send you a formal confirmation email with our designated return warehouse address.
2. Pack the product properly with its full original package, and send it back to the address provided in the confirmation email. You need to keep the valid logistics tracking number, and fill in the tracking information on the return application page after the parcel is dispatched.
3. Our quality inspection team will check the returned item within 3 working days after we receive your parcel. If the verification result confirms your return application is compliant with the rules stated in this policy, we will process your corresponding refund to your original payment account within 7 working days. The full purchase amount you paid will be returned to you, no extra hidden handling fee will be deducted during the process.
4. You will not get any refund notice or receive any money if you refuse to send the product back, or you only submit application materials without delivering the returned item to our warehouse, even if you claim that the product is damaged or missing.

3. Exceptions and Special Clauses

If you receive a completely wrong item that does not match the product you ordered in your cart, you still need to return the wrong product to us as per the return process above, we will not issue a refund before we get the wrongly delivered goods back. Shipping fee for eligible returns caused by our manufacturing defect or delivery mistake will be fully covered by us, while for return applications submitted for personal reasons such as wrong size selection or change of mind, you need to bear the return shipping cost by yourself.