Shipping Policy

‌Effective Date: September 20, 2026‌

This Shipping Policy is officially issued by GROUPE TOPIDEA, with our registered address located at Acajou, Résidence Varinia, Bât C, Appt 29, 97232 Le Lamentin, France. For all shipping-related inquiries, support and special arrangement requests, you can reach out to our customer support team via email at reel@groupetopidea.com, call us at +596 596427746, or visit our official platform GROUPE TOPIDEA to submit a service ticket directly. This policy applies to all storage and organization products sold on our website, covering desktop cabinets, wardrobe storage bags, underbed storage solutions, luggage accessories and all other home tidy tools we offer, to deliver a transparent, reliable delivery experience for every shopper.

1. Order Processing Timeline

All paid orders submitted on GROUPE TOPIDEA will go through our systematic verification and preparation process within 1 to 2 business days after your payment is confirmed. We will double check the inventory status of your purchased storage items, conduct a full quality inspection before packaging, and attach all matching accessories, product manuals and warranty notes to the parcel before dispatching. Order processing is not operated on weekends and official public holidays of France, so orders submitted after 3 p.m. on Friday or on public holidays will be processed starting from the next available business day. You will receive an automated confirmation email with your order details once the processing is initiated, and a dedicated notification with official tracking number will be sent to your registered email address the moment your parcel is handed over to our partnered logistics carrier.

2. Shipping Coverage & Delivery Timeframe

We currently provide shipping services across all regions in metropolitan France and overseas Martinique, where our headquarters is located. Different regions correspond to distinct estimated delivery windows based on logistics accessibility:

• For local orders within Le Lamentin and nearby surrounding areas in Martinique, the estimated delivery time ranges from 2 to 4 business days after the order is dispatched.
• For destinations in other overseas French regions, the standard delivery timeframe is 5 to 8 business days.
• For metropolitan France mainland customers, the estimated delivery time is 3 to 6 business days from the date of dispatch.

All delivery timeframes above are estimated reference values, and minor delays may occur occasionally due to extreme weather, unexpected logistics network congestion or local public health emergency circumstances. Our support team will notify you immediately if any potential delay that exceeds 3 business days of the original estimated window is identified.

3. Shipping Fee Rules & Free Shipping Threshold

We adopt a transparent, tiered pricing system for all shipping orders without any hidden handling or extra service fees:

• For orders with total purchase value lower than 39 Euro, a flat standard shipping fee of 4.99 Euro will be charged at checkout.
• All orders that reach or exceed the total amount of 39 Euro automatically qualify for our free standard shipping service, no additional shipping cost will be added to your final bill.

If you need an expedited express delivery service to receive your storage items within 2 business days after dispatch, you can select the premium shipping option during checkout with an extra 9.99 Euro expedited service fee, which is available for all destinations across our service coverage scope.

4. Parcel Delivery & Signature Confirmation

All parcels dispatched from our warehouse require a valid signature confirmation upon delivery to make sure your ordered storage products are safely handed over to you. If you are not available at the designated delivery address when the carrier attempts to deliver, the logistics provider will leave a delivery notice and arrange a second free delivery attempt on the next business day. If the second delivery attempt still fails, the parcel will be temporarily stored at the nearest local pickup point, and you can pick it up with your valid identity document within 7 calendar days. Our team will not be responsible for parcels that are lost after you authorize the carrier to leave the parcel at the door or other non-signature designated locations.

5. Shipping Related Issues Support

If you find the outer packaging of your parcel is severely damaged when you sign for receipt, or the product inside is missing due to logistics mistakes, please take photos of the original package and contact our support team within 24 hours after delivery, we will arrange free re-delivery or corresponding solution for you immediately. For any other shipping related questions, you can always get support through our listed contact channels.